Last week a family came into our Rehoboth Beach office thinking they had booked a rental through our office. Apparently, they found a vacation rental listed on Craigslist for a very reasonable price.

The family received a leased, spoke with a "rental agent" on several occassions and paid for the “rental” using PayPal. The day before their scheduled arrival, the "rental agent" confirmed that keys would be waiting at the property.Unfortunately, after driving 9 hours, when they arrived at the propoerty, they found another family already in the home.

So seeing our agency sign, they called and were told that the property owner has agreement with our brokerage and no one us. This being during the height of rental season, there was not a very good chance of…

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